1.- General conditions of purchase

1. These general conditions of contract, together with any specific conditions that may be established, expressly regulate the relations arising between María Nieves Gandoy Arcos with address at Calle C/ Alarcón Luján nº13. 29005-Málaga, with NIF 24798326-W as owner of the establishment Sanatorio Estilográfico and third parties hereinafter "Users" of the portal sanatorioestilografico.com, both as buyer and as mere navigator of the portal. 1.1 The website www.sanatorioestilografico.com is the property of Ms. María Nieves Gandoy Arcos with address at C/ Alarcón Luján nº13. 29005-Málaga, with NIF 24798326-W, telephone 952 22 12 52 and contact email info@sanatorioestilografico.com 1.2 It is an essential requirement to be of legal age to be able to make a purchase at www.sanatorioestilografico.com.

2. It is an essential requirement that when you register you provide us with at least one mobile or landline contact telephone number and an email address.

3. The means of contact that we will use to send you notifications about your order will mainly be email, although sometimes we can also use the telephone or physical postal address, which you will have previously provided us when completing your registration on our website in order to make a purchase.

4. The conditions of use and purchase of this website are ONLY valid for purchases made within the European Union. For any other country, consult by sending an email to info@sanatorioestilografico.com.

5. In order to place your order, you must have registered on our website. Once you have registered, you can place your order directly on the website or by calling us at 952 22 12 52 from Monday to Friday from 9:45 to 13:45 and from 17:00 to 20:30 and Saturdays from 10:00 to 13:45 local time.

6. Purchases made on our website are directed to end users, regardless of whether the invoice is in the name of a company. In no case are these sales directed to companies so that they can resell the products.

7. Only orders that comply with the points set out above will be accepted. 8. Once you have placed your order, we will send you a unique Order number to the email address you have provided us. In the event that the Order has been placed by telephone, the procedure will be the same.

9. The receipt of your order and acceptance of the Terms and Conditions of Service does not imply acceptance of the same by us, and we may, at our discretion, accept or not said order.

10. If we accept your order, you will receive an email previously provided in your user account, our acceptance issuing an Order Confirmation. This Order Confirmation will be effective from the moment it is sent. If, on the other hand, we cannot accept your Order, we will try to contact you by email, telephone or post.

11. It may be the case that we are unable to supply the products requested in your Order Confirmation, because the products are no longer manufactured, are not available at that time or it is impossible for us to obtain relevant components. In this case, we will contact you by the means mentioned in point 2.

12. The payment methods accepted by the Sanatorio Estilográfico website are Bank Transfer, Credit or Debit Card, Deposit into Account or Refund.

13. Occasionally, the prices shown on the Sanatorio Estilográfico website may contain errors and/or show a lower price than the actual price. If this has happened after we have sent you the Order Confirmation, we will immediately contact you in order to issue a new, correct Order Confirmation. In the event that the price is higher, you may cancel your order and be entitled to a refund of any amount you have already paid using the payment methods accepted by the Sanatorio Estilográfico website. (See point 10)

14. The information contained in our advertising, brochures and advertising newsletters, or provided to you by our sales team, constitutes an invitation to make a deal, not a firm offer to supply any Product by Sanatorio Estilográfico.

15. All prices and offers that appear on the Sanatorio Estilográfico website refer only to purchases made through our website, and may be different from the prices and offers that can be found in our store.

16. If you make a purchase through our website but decide to pick it up in one of our stores, the price that will be applied will ALWAYS be the price that appears in your Web order. 2.- Supply of your products Sanatorio Estilográfico will supply you with the products indicated in the Confirmation form of your Order according to the conditions set out in this document.

2.- Supply of your products Sanatorio Estilográfico will supply you with the products indicated in the Confirmation form of your Order according to the conditions set out in this document. Delivery dates are indicative. Orders with a delivery address in the Balearic Islands may experience a delay in delivery.

3.- Price of the products 1. The price of the Products will be the one indicated on your invoice. 2. The VAT, at the applicable legal rate, will be indicated on your Invoice and will be your responsibility. No intra-community commercial operations may be carried out through the Sanatorio Estilográfico Website.

3. The corresponding shipping costs specified on the website will be your responsibility. Orders over €60.00 do not include shipping costs.

4. When making a refund payment, a commission of €3.00 will be applied if the order is less than €100.00, and if it is greater than this amount, a 3% fee will be applied to the price of the product. 4.- Payment method 1. All prices shown on the site are shown with VAT included. 2. All payments will be made in Euros, whether in cash, bank transfer, cash on delivery or payment by credit card. 3. In the case of making payment by bank transfer, a payment request will be sent to you with the corresponding information. The products will not be sent until the payment is verified by us. If within 4 days from the date of your order the full payment of the order is not received, it will be cancelled. 4. The payment request will be sent by the means already mentioned in point 1.10, although communication will preferably be made by means of the email provided in your user account details.

5.- Delivery of the Order. 1. The date and availability conditions will be those mentioned above. 2. The order will be sent to the delivery address that appears on your corresponding Order form. 3. The order will be sent within the time indicated during the purchase process. The estimated service times of the products communicated at the time of placing an Order are only estimates not linked to specific delivery times. You can cancel your Order at any time before delivery of the requested product by calling us at 952 22 12 52 mentioning your Web Order Number. 4. Ownership and risk of loss of the purchased products become the responsibility of the buyer at the time we deliver them.

6.- Product Return Policy

1. If you are not satisfied with any of the products you have purchased, you may return it and obtain a refund of the price of the returned product by contacting us within 15 days of delivery of the Products by us. 2. In order to exercise the option of returning a product with which you are not satisfied, you must call us at 952 22 12 52 during the following hours: Monday to Friday from 9:45 a.m. to 1:30 p.m. and from 5:00 p.m. to 8:30 p.m. and Saturdays from 10:00 a.m. to 1:45 p.m. to arrange the return. To accept the return of a product, it must be in its original packaging and undamaged. It is the customer's obligation to keep a signed copy of the delivery documentation provided by the transport company. 3. Sanatorio Estilográfico is exempt from all liability for the products until they are delivered by transport to our warehouses. An essential condition for obtaining a refund of the amount paid is that the products are returned undamaged. 4. In case of return, shipping costs will always be borne by the customer. 5. Products purchased in our online store cannot be exchanged for others. If you want to exchange a product for another model or colour, you must return the product to us. You will receive a refund and can place a new order. Once we have received the product, we will process the return within the next 24 - 48 hours and will make the refund by bank transfer.

7.- Telephone Assistance

The telephone assistance service will consist of advice and guidance by telephone for the purchase of products. The telephone assistance service is available from Monday to Friday from 9:45 to 13:45 and from 17:00 to 20:30 and Saturdays from 10:00 to 13:45 Business Days. The telephone number to contact the telephone assistance service will be provided by email after your products are delivered with the details of the customer number. The cost of telephone calls will be borne by the customer, according to current national rates.

8.- Product Guarantee All products that appear on the invoice sent after purchase at www.sanatorioestilográfico.com are subject to Law 23/2003 on Guarantees in the Sale of Consumer Goods.

9.- Contact Sanatorio Estilográfico You can contact us: - By phone, calling the number 952 22 12 52 during the following hours: Monday to Friday from 9:45 to 13:45 and from 17:00 to 20:30 and Saturdays from 10:00 to 13:45. - By email to Sanatorio Estilográfico info@sanatorioestilografico.com Whenever you contact us in relation to an order you have made, you must indicate your Web Order Number.

10.- Intellectual property of Web content

1. The content of this WEBSITE: structure, order, texts, images, sound, documents, databases, source codes, video, etc... (hereinafter CONTENT), is the property of Sanatorio Estilográfico and is protected by intellectual property laws.

2. It is not permitted to distribute, modify, transmit, resend, display or use the CONTENT of this WEBSITE, in whole or in part, for any commercial or public purpose without the written consent of Sanatorio Estilográfico.

3. Unauthorized use of the WEBSITE or its CONTENT may violate intellectual property laws, industrial property, personal rights, publicity and communication rights, competition law and other regulations. Sanatorio Estilográfico declines any liability arising from such possible unauthorized uses.

4. The names, brands and logos owned by third parties, displayed on this WEBSITE, are protected by their respective legal policies.

5. Sanatorio Estilográfico does not guarantee the accuracy or completeness of the CONTENT of this WEBSITE, and rejects any liability arising from such possible irregularities in the information.

6. Sanatorio Estilográfico reserves the right to change, expand or modify the CONTENT of this WEBSITE at any time and without prior notice.